Long-Term Care Ombudsman Program

How We Help

Our Long-Term Care Ombudsman Program (LTCOP) is a statewide program that trains and certifies volunteer ombuds to visit long-term care facilities across the state to advocate on behalf of residents.

What Does a Long-Term Care (LTC) Ombud Do?

Certified volunteers in the Long-Term Care Ombudsman Program serve persons who reside in licensed long-term care settings (such as nursing homes, assisted living, and adult family homes). An ombud works to ensure that residents in these facilities receive good quality of life and care by providing information to consumers about their rights, working to resolve problems on behalf of residents, monitoring the enforcement of the laws by DSHS, and advocating for improvements in the long-term care system. Visit the Washington State Long-Term Care Ombudsman Program website by clicking here.

Contact the State Office:

State Long-Term Care Ombudsman Office
Multi-Service Center
P.O. Box 23699
Federal Way, WA 98093

Phone: (253) 838-6810
Information and Complaint Line: (800) 562-6028

Websitewww.waombudsman.org
Online Complaint Form: www.waombudsman.org/file-a-complaint/

Patricia Hunter, State LTC Ombuds
253.838.6810, ext. 174
stateombuds@mschelps.org

Vicki Elting, Assistant State LTC Ombuds
253.838.6810, ext. 6232
vickie@mschelps.org

Cindy Sam, LTC Program Administrator 
253.838.6810, ext. 173
cindys@mschelps.org

King County Information and Intake
206.623.0816
kcltcop@mschelps.org

LTCOP Logo
Counties Served Regional Ombud/Contact Info
Adams, Chelan, Douglas, Grant, Lincoln, Okanogan Erin Nelson
Aging and Adult Care of Central WA
Phone: (509) 886-0700, ext 232
or (800) 572-4459
Email: nelsoec@dshs.wa.govKen Sterner (Asst)
Aging and Adult Care of Central WA
Phone: (509) 886-0700, ext 215
Email: sternk@dshs.wa.gov
Kitsap Dana Gargus
Kitsap County Area Agency on Aging
Phone: (360) 337-5714
Email: dgargus@co.kitsap.wa.us
Grays Harbor, Pacific Judy Dawe
Coastal Community Action Program
Phone: (360) 500-4520
or (800) 828-4883, ext. 120
Email: judyd@coastalcap.org
Clallam, Jefferson Jane Meyer
Olympic Area AoA/SI&A
Phone: (360) 417-8556
or (800) 801-0070
Email: meyerja@dshs.wa.gov
Ferry, Pend, Oreille, Spokane, Stevens, Whitman Linda Petrie
Spokane Neighborhood Action Partners
Phone: (509) 456-7133″
or (800) 660-7133
Email: petrie@snapwa.org
Snohomish Robin Low
Snohomish County Divison on Aging
Phone: (425) 388-7393
or (800) 560-0552
Email: robin.low@co.snohomish.wa.us
Pierce Paul Ivers
Pierce County Community Connections
Phone: (253) 798-3789
or (800) 642-5769
Email: pivers@co.pierce.wa.us
 Adams, Chelan, Douglas, Grant, Lincoln, Okanogan,Lewis, Mason, Thurston Paul Tosch
Phone: (360) 943-6018
Email: ombudspt@localaccess.com
 Island, San Juan, Skagit, Whatcom Sandi Everest
Community Action Agency of Skagit Co
Phone: (360) 421-1080
or (800) 562-6028, ext 142
Email: SandiE@communityactionskagit.org
 Kittitas, Yakima Lisa Kromrei
People for People
Phone: (509) 453-0480, (800) 562-6028
Email: lkromrei@pfp.org
King Jeremy Bell
King County LTCOP

Phone: (206) 623-0816, (800) 562-6028
Email: jeremyb@mschelps.org or kcltcop@mschelps.org
Tri-Cities (Benton, Franklin), Asotin, Columbia, Garfield, Walla Walla Lorna Garcia
Blue Mountain Action Council

Phone: (509) 520-5162 or (800) 562-6028
Email: lornag@bmacww.org
Clark, Klickitat, Skamania,Wahkiakum, Cowlitz Neil Degerstedt
SW WA Agency on Aging and Disabilities
Phone: (360) 992-4070, (800) 562-6028
Email: degernd@dshs.wa.gov

Stories of Hope

Feeding the Soul

Sarah was walking down the hall of the nursing home when a partially opened door caught her eye. She saw the name of a man and a woman on the door that she did not [...]

April 14th, 2016|Categories: Giving, LTCOP, Stories of Hope, Volunteers|0 Comments

Be an advocate for residents of long-term care facilities

Volunteers Needed: Long-Term Care Ombuds Training Scheduled for September Long-Term Care Ombuds are "resident-directed" advocates and empower residents to use their voice to ask for what they feel they deserve. Ombuds are often the "voice" [...]

August 24th, 2015|Categories: LTCOP, News/Media, Volunteers|0 Comments

In Her Corner

At 48 years old, Tracie is younger than most people imagine when they think of someone in a long-term care facility. However, people under age 64 represent about 37 percent of those needing long-term care.* [...]

March 16th, 2015|Categories: LTCOP, Stories of Hope|0 Comments

Making a difference for residents of long-term care facilities

The elderly have always held a special place in Joanne Chan's heart. She's put this compassion to good use by volunteering for the Washington State Long-Term Care Ombudsman Program (LTCOP) operated through Multi-Service Center. For [...]

April 30th, 2014|Categories: LTCOP, Volunteers|0 Comments